Sorted by
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Way to group Auto Processing Rules under Categories
Planned -
One Call Center Alias
Planned -
SOAP/API all the formats
Planned -
SmartScore Enhancement - Toggle Rules for "OR," "AND," or "ANY"
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Analytics Request, Ideally Power BI Metrics - Ticket Notification Visibility
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Tracking logs of changes to categories
Planned -
Additional logic on Smart Score
Planned -
Notifications Templates for Text Messages
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Can the TIcket Fields in Power BI combine the Historical and the Live in any reports?
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Adding the Ticket Work Type into Historical Ticket Data in Power BI