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Posted over 1 year ago by Ashley Roseboro
Originally suggested by Jordan Marciniak
Spotted a small gap in Work Item functionality compared to Ticket Management.
- Ticket notifications can be sent to any email address tied to a user.
- Work Items via Process Automation only pull the "Primary" email addresses, not the others listed.
This is often a way techs will list their phone number with @vzn.com or something similar
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Originally suggested by Jordan Marciniak
Spotted a small gap in Work Item functionality compared to Ticket Management.
- Ticket notifications can be sent to any email address tied to a user.
- Work Items via Process Automation only pull the "Primary" email addresses, not the others listed.
This is often a way techs will list their phone number with @vzn.com or something similar
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