Analytics Request, Ideally Power BI Metrics - Ticket Notification Visibility
Posted 6 months ago by Jordan Marciniak
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Adding improved visibility to the auto-processed notifications would help larger organizations see how many notifications were sent out, how often (Due Time Notifications), and determine which rules (if configuration has become muddy, i.e. changing admin hands) are most in use vs others which are active but not used, or used infrequently and could be consolidated.
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Lindsay Renner posted 4 months ago Admin
Jordan, can you please provide more details here? what specifically do you see being a valuable measure or dimension? screenshots or other insights to value add, expected outcome or narrative, etc.
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