Posted
2 months ago
by Chris Dawson Shared w KW - KT
C
Chris Dawson Shared w KW - KTAdmin
For Utilisphere, these are the new features, improvements, and bug fixes. Unless otherwise communicated, they will be included in our next production release scheduled for November 14 (release 2024.14). To submit your ideas and vote on others, visit our UtiliSphere Feedback Forum.
New
Common Ground Alliance Training Now Available
The Common Ground Alliance has launched the first iteration of their training curriculum. You can access this content from the main navigation bar’s Training icon ( ). Once loaded, click the Utilisphere button at the top of your training screen, and select to add the Common Ground Alliance training partner. To learn more, see the CGA Education and Training page.
New Item Field Stores Count of Tickets Related to the Item
The new Number of Related Tickets field shows the total number of related tickets for each item. The Number of Related Tickets field can be used in these places: Item Summary, Item Screens, Item Filters, Item Summary > Advanced Search, and the Item Summary > Export to CSV.
Private Notes Can be Required
When responding to tickets, responses can now require private notes.
System Can Automatically Create or Link to an Item
The system can now automatically create or link to an item upon receiving a ticket that matches an existing ticket on these criteria: Excavator Name, Current Day, Overlapping (dig site is within 5 feet of existing ticket).
Link Multiple Tickets to an Item
From the Ticket Summary > Actions list, you can now select multiple tickets and link them to a single item or create a new item and link them to it.
Positive Response to Excavator Can Require a Phone Call
You can now require positive response to excavators to attempt a phone call if an excavator phone number is available. If the phone call is accepted, the system records it in the Ticket Audit History.
New Ticket Action to Get Reasons from Insights AI LLM for Reasons
If the Insights AI LLM for Reasons is enabled, you can now use a new “Get Reasons” ticket action to display the reasons on the Ticket Summary screen in the LLM Reasons column.
Improvements
Filter Form Rules
The App Designer Rules tab now has a search box for finding rules. You can search by rule name and action name.
Require Reasons When Assigning Tickets
Company Administrators can now require placing a ticket into a folder or assigning it. This requirement is configured in Ticket Management and Groups.
Update Notes Label
System Administrators can now change the label of the system field Notes, which appears on the Response screen (the default label is “Notes”).
Fixes
When editing a Map Definition > Facility Location, newly-drawn polygons were not saved properly
For Utilisphere, these are the new features, improvements, and bug fixes. Unless otherwise communicated, they will be included in our next production release scheduled for November 14 (release 2024.14). To submit your ideas and vote on others, visit our UtiliSphere Feedback Forum.
New
Common Ground Alliance Training Now Available
The Common Ground Alliance has launched the first iteration of their training curriculum. You can access this content from the main navigation bar’s Training icon ( ). Once loaded, click the Utilisphere button at the top of your training screen, and select to add the Common Ground Alliance training partner. To learn more, see the CGA Education and Training page.
New Item Field Stores Count of Tickets Related to the Item
The new Number of Related Tickets field shows the total number of related tickets for each item. The Number of Related Tickets field can be used in these places: Item Summary, Item Screens, Item Filters, Item Summary > Advanced Search, and the Item Summary > Export to CSV.
Private Notes Can be Required
When responding to tickets, responses can now require private notes.
System Can Automatically Create or Link to an Item
The system can now automatically create or link to an item upon receiving a ticket that matches an existing ticket on these criteria: Excavator Name, Current Day, Overlapping (dig site is within 5 feet of existing ticket).
Link Multiple Tickets to an Item
From the Ticket Summary > Actions list, you can now select multiple tickets and link them to a single item or create a new item and link them to it.
Positive Response to Excavator Can Require a Phone Call
You can now require positive response to excavators to attempt a phone call if an excavator phone number is available. If the phone call is accepted, the system records it in the Ticket Audit History.
New Ticket Action to Get Reasons from Insights AI LLM for Reasons
If the Insights AI LLM for Reasons is enabled, you can now use a new “Get Reasons” ticket action to display the reasons on the Ticket Summary screen in the LLM Reasons column.
Improvements
Filter Form Rules
The App Designer Rules tab now has a search box for finding rules. You can search by rule name and action name.
Require Reasons When Assigning Tickets
Company Administrators can now require placing a ticket into a folder or assigning it. This requirement is configured in Ticket Management and Groups.
Update Notes Label
System Administrators can now change the label of the system field Notes, which appears on the Response screen (the default label is “Notes”).
Fixes
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