Need: The Ticket Version Number is a valuable identifier available in the Ticket Summary view but is currently not available in either the Live or Historical Power BI datasets.
Why It Matters: In many operational use cases, especially when analyzing change over time or reconciling updates to tickets, the version number helps differentiate whether a ticket has been revised and how frequently updates are occurring. This is especially important for auditing, compliance, and internal tracking purposes.
Value Add:
Enables more accurate trend analysis around ticket modifications and potential ability to leverage existing rules and tools to address more efficiently.
Supports change monitoring and escalation tracking.
Facilitates improved operational reporting.
Aligns reporting capabilities with the UI experience for consistency.
Adding this field would bridge the gap between UI data and reporting insights and provide more granular visibility across reporting audiences.
5 Votes
2 Comments
Sorted by
L
Lindsay RennerIrth
21 days ago
Your request has been approved for evaluation. Our team is currently assessing the effort and potential outcomes. We will keep you updated on the progress.
0 Votes
L
Lindsay RennerIrth
8 months ago
Our Development and Data teams are currently evaluating this request as part of ongoing improvements to the Power BI reporting experience. While we don’t have a confirmed timeline yet, we’ll be sure to provide updates here as soon as more information becomes available.
Need:
The Ticket Version Number is a valuable identifier available in the Ticket Summary view but is currently not available in either the Live or Historical Power BI datasets.
Why It Matters:
In many operational use cases, especially when analyzing change over time or reconciling updates to tickets, the version number helps differentiate whether a ticket has been revised and how frequently updates are occurring. This is especially important for auditing, compliance, and internal tracking purposes.
Value Add:
Enables more accurate trend analysis around ticket modifications and potential ability to leverage existing rules and tools to address more efficiently.
Supports change monitoring and escalation tracking.
Facilitates improved operational reporting.
Aligns reporting capabilities with the UI experience for consistency.
Adding this field would bridge the gap between UI data and reporting insights and provide more granular visibility across reporting audiences.
5 Votes
2 Comments
Lindsay Renner Irth 21 days ago
Your request has been approved for evaluation. Our team is currently assessing the effort and potential outcomes. We will keep you updated on the progress.
0 Votes
Lindsay Renner Irth 8 months ago
Our Development and Data teams are currently evaluating this request as part of ongoing improvements to the Power BI reporting experience. While we don’t have a confirmed timeline yet, we’ll be sure to provide updates here as soon as more information becomes available.
0 Votes
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