Bermex is requesting an enhancement to the Utilisphere mobile app for tickets containing multiple facility codes. Currently, when a ticket has two facility codes the mobile process separates them and does not allow technicians to choose which facility code they want to work or close out first.
This is important because one facility may be considered critical and require completion within 24 hours, while another may follow standard response requirements. They would like mobile users to be able to view and select the individual facility code they need to work, similar to the functionality available in the desktop/web version.
Bermex is requesting an enhancement to the Utilisphere mobile app for tickets containing multiple facility codes. Currently, when a ticket has two facility codes the mobile process separates them and does not allow technicians to choose which facility code they want to work or close out first.
This is important because one facility may be considered critical and require completion within 24 hours, while another may follow standard response requirements. They would like mobile users to be able to view and select the individual facility code they need to work, similar to the functionality available in the desktop/web version.
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