Ticket Put in Folder Notifications

1. On the top menu bar, click System Management ( )>Administration>Ticket Management>Ticket Notifications
2. On the Notification Overview page, in the left column, click Add Ticket Put in Folder Notifications
3. On the Ticket Put in Folder Notification page, fill in the fields. See Modify section in Ticket Put in Folder Notification, step 4, below:  

1. On the top menu bar, click System Management ( )>Administration>Ticket Management>Ticket Notifications
2. On the Notification Overview page, in the left column, click Ticket Put in Folder Notifications
3. On the Ticket Put in Folder Notification page, click the text in the Folders column to choose the notification to modify

4. The Ticket Put in Folder Notification Details page appears. Make edits as below:

                                                                       

   Description

   The description of the notification

                                                                                                                                       

   Tickets placed in folders

   Choose folders that cause the system to send notifications when tickets are put in them

                                                                       

   Applies for (conditions)

                                                                                                                                                         

   Notification Condition	Description
   All tickets	All tickets that meet the meet the standards in this notification will cause a notification to be sent
   Selected ticket types	Search or select ticket types
   Selected ticket type categories	Use your One Call Center's ticket type categories: Aerial Damaged Utility Design Emergency Late Meet Recall Regular Revision Short
   Time until due	Choose the time until due. Send for tickets with less than a specified amount of time until due
   Selected keywords	Choose the keywords in the ticket that cause notifications to be sent. See Keywords.

                                                                                                                                           

   When to Send

   Choose when to send the notification. 

                                                                       

    

5. Click Add/Save. The Ticket Put in Folder Notification Detail page appears. You can now add recipients

You can only add recipients after you have created the notification.

1. On the top menu bar, click System Management ( )>Administration>Ticket Management>Ticket Notifications
2. On the Notification Overview page, in the left column, click Ticket Put in Folder Notifications
3. On the Ticket Put in Folder Notification page, click the text in the Folders column to choose the notification to modify
4. On the Ticket Put in Folder Notification Details page, click Add Recipient

5. On the Ticket Put in Folder Notification Recipient page, fill in the fields:

                                                                       

   Where to send

                                                                                                               

   Recipient	Description
   A recipient defined for my company	Choose recipient. Optional: Can send this notification with high importance (check box at bottom, above Add)
   An email address I specify	Type email address. Optional: Can send this notification with high importance (check box at bottom, above Add)
   A device defined for my company	Choose device. To set up devices, see Devices
   Place a voice call to someone in my company	Choose the user at your company. To set up users, see Users
   Place a voice call to a specific phone number	Type the phone number
   Place a voice call to a rotational call profile	Choose the rotational call profile. See Rotational Call Profiles
   Place a text message to a specific phone number	Type phone number to send text to
   Place a text message to someone in my company	Choose the user at your company. To set up users, see Users

                                                                       

   What to send

           

   What you send	Description
   A message I specify	Type your message
   Fields from the ticket that I specify	After choosing this option, click Next Choose the fields and click Next Choose the maximum message length (999 characters) and field order and click Next
   The text of the ticket	Attachments: Any files attached to the ticket GML: Geographical Markup Language files are XML files used to exchange geographic data. The GML format is maintained by the Open Geospatial Consortium Message template: Choose the Message Templates to include Smart Score: Choose the Smart Scores to include Standard IRTHNET header: Contains folder name and other information; used by contract locators only  Ticket Custom Property: Custom ticket fields vary by company Ticket identifier: Configured to send  for contract locators response protocol only Ticket processing history: The ticket's audit history XML: The XML file of the ticket

                                                                       

    

6. Click Add

1. You can enable or disable a notification from either the Notification Summary page or from the notification itself (while modifying it).

   Page	How to Enable or Disable
   Notification Summary page	In the left column, click Enable/Disable...Notifications Click the check boxes to choose the notifications and click Enable or Disable The Ticket Notification Summary/Overview page appears listing notifications
   Notification Detail page	In the left column, click Enable/Disable this Notification The Ticket Notification Detail page appears showing the notification enable or disabled