Use this feature to be notified when tickets are received into the system. You can customize how and when the system sends notifications by selecting the event, message content, where the notification should be sent, and the delivery schedule.
- On the top menu bar, click System Management (
)>Administration>Ticket Management>Ticket Notifications - On the Notification Overview page, in the left column, click Ticket Received Notifications
On the Ticket Received Notification page:
Action Description Add notification Click Add a Ticket Received Notification. The Ticket Received Notification Detail page appears. Make edits as below Modify notification Click the text in the For Registration Codes column to choose the notification to modify.
The Ticket Received Notification Detail page appears. Make edits as below
Edits
Registration CodesSelect the registration codes that will cause the notification to be sent.
Notification Description Any registration code Any registration code will cause a notification to be sent Specific registration code Search or select the exact codes that will cause a notification to be sent Applies ForNotification Condition Description All tickets All tickets that meet the meet the standards in this notification will cause a notification to be sent Selected ticket types Search or select ticket types Selected ticket type categories
Use your One Call Center's ticket type categories:
- Aerial
- Damaged Utility
- Design
- Emergency
- Late
- Meet
- Recall
- Regular
- Revision
- Short
Time until due Choose the time until due (Send for tickets with less than a specified amount of time until due) Selected keywords Choose the keywords in the ticket. To set up this feature, see Keywords. Where to SendOn the Ticket Received Notification Details, in the left column, click Add a Recipient
On the Add Ticket Received Notification Recipient page, in the Where to Send section, fill in the fields:
Notification Description To a recipient defined for my company Choose recipient. To set up users, see Users To an email address I specify Type email address To a device defined for my company Choose device. To set up devices, see Devices Call to Company User Choose user. To set up users, see Users Call to Phone Number Type phone number Rotational Call Profile Choose the rotational call profile. To set up profiles, see Rotational Call Profiles Text Message to Company User Choose user to send text to. To set up users, see Users Text to Phone Number Type phone number to send text to Click Add
What to SendOn the Ticket Received Notification Details, in the left column, click Add a Recipient
On the Add Ticket Received Notification Recipient page, in the What to Send section, fill in the fields:
What you send Description Instead of ticket text, send message I specify Type your message Send fields from ticket that I specify - After choosing this option, click Next
- Choose the fields and click Next
- Choose the maximum message length (999 characters) and field order and click Next
Send text of ticket - Attachments: Any files attached to the ticket
- GML: Geographical Markup Language files are XML files used to exchange geographic data. The GML format is maintained by the Open Geospatial Consortium
- Message template: Choose the Message Templates to include
- Smart score: Choose the Smart Scores to include
- Standard IRTHNET header: Contains folder name and other information; used by contract locators only
- Ticket Custom Property: Custom ticket fields vary by company
- Ticket identifier: Configured to send for contract locators response protocol only
- Ticket processing history: The ticket's audit history
- XML: The XML file of the ticket
Click Add
When to Send
Choose when to send the notification.Description
Type the description (name or notes).Review the notification
Click Backto go back and make corrections- Click Finish. The Ticket Received Notification Detail page appears
You can enable or disable a notification from either the Notification Summary page or from the notification itself (while modifying it).
Page How to Enable or Disable Notification Summary page - In the left column, click Enable/Disable...Notifications
- Click the check boxes to choose the notifications and click Enable or Disable
- The Ticket Notification Summary/Overview page appears listing notifications
Notification Detail page - In the left column, click Enable/Disable this Notification
- The Ticket Notification Detail page appears showing the notification enable or disabled
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