Configurable Response Categories: Administrators can now configure custom response categories, giving organizations more control over how responses are classified. [Learn More.]
Response Category Data Sent to Insights AI for Screening: Response category data now flows into Insights, making your screening predictions more accurate.
Ability to Apply Recommendation Schedule to Auto-Response: Added a new toggle that can be configured to apply recommendation schedule to auto-response rules.
WHAT'S IMPROVED:
Insights Ranks Removed: Removed the Insights Ranks feature to reduce confusion over metrics.
VerifyMapLayerTokens Ability Restored: Added the VerifyMapLayerTokens page as part of Map Layer Administration for easier token verification.
POCS Updates: Updated the Pennsylvania One Call System parsing and positive response systems.
WHAT'S FIXED:
Desktop App Link Error: Fixed an error affecting the desktop app link in Production and CL environments.
Folder Assignment Rules Not Triggering with Holiday Schedules: Fixed an issue where folder assignment rules were not triggering correctly when a holiday schedule was applied.
Ticket Not Created When Using the API: Fixed an issue on the Ticket Creation form where tickets were not created when submitted through the Ticket Creation API.
Mobile Web Duplicate Photo Attachment Requirement: Fixed an issue that required users to attach the same photo twice when responding to a ticket on the mobile web app.
VERSION: 2026.13.0
WHAT'S NEW:
Configurable Response Categories: Administrators can now configure custom response categories, giving organizations more control over how responses are classified. [Learn More.]
Response Category Data Sent to Insights AI for Screening: Response category data now flows into Insights, making your screening predictions more accurate.
Ability to Apply Recommendation Schedule to Auto-Response: Added a new toggle that can be configured to apply recommendation schedule to auto-response rules.
WHAT'S IMPROVED:
Insights Ranks Removed: Removed the Insights Ranks feature to reduce confusion over metrics.
VerifyMapLayerTokens Ability Restored: Added the VerifyMapLayerTokens page as part of Map Layer Administration for easier token verification.
POCS Updates: Updated the Pennsylvania One Call System parsing and positive response systems.
WHAT'S FIXED:
Desktop App Link Error: Fixed an error affecting the desktop app link in Production and CL environments.
Folder Assignment Rules Not Triggering with Holiday Schedules: Fixed an issue where folder assignment rules were not triggering correctly when a holiday schedule was applied.
Ticket Not Created When Using the API: Fixed an issue on the Ticket Creation form where tickets were not created when submitted through the Ticket Creation API.
Mobile Web Duplicate Photo Attachment Requirement: Fixed an issue that required users to attach the same photo twice when responding to a ticket on the mobile web app.
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