Use this feature to email someone a list of all tickets and messages that have been sent to a specific email address since the last end of day audit was sent.
- On the top menu bar, click System Management (
)>Administration>Ticket Management>Ticket Notifications - On the Notification Overview page, in the left column, click End of Day Audit Notifications
On the End of Day Audit Notification page:
Action Description Add notification Click Add an End of Day Audit Notification. The Add an End of Day Audit Notification page appears. Make edits as below Modify notification Click the text in the Recipient column to choose the notification to modify.
The End of Day Audit Notification Detail page appears. Make edits as below
Edits
Where to SendWhen to Send
Choose when to send the notification.Description
Type the description (name or notes).Review the notification
Click Backto go back and make corrections- Click Finish. The Ticket Received Notification Detail page appears
You can enable or disable a notification from either the Notification Summary page or from the notification itself (while modifying it).
Page How to Enable or Disable Notification Summary page - In the left column, click Enable/Disable...Notifications
- Click the check boxes to choose the notifications and click Enable or Disable
- The Ticket Notification Summary/Overview page appears listing notifications
Notification Detail page - In the left column, click Enable/Disable this Notification
- The Ticket Notification Detail page appears showing the notification enable or disabled
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