Audit Items

Use filters to limit the audit items shown by date received, registration code, or status.

1. On the End of Day Audits: [Filtered by] page, click Filter

2. On the Filter End of Day Audit page, in the Option column click the filter and make your changes

One call centers send audit items once every twenty four hours. Use Refresh to check for new audit items.

1. To see if new audit items are available, click Refresh. Result: New audit items appear, if available

Statuses are not configurable. Your company's decides what each status means. Follow your local practice to use statuses to note the actions you take on audit items. Statuses are recorded in the Audit Item History on the Audit Item Details page (See Manage Audit Items, below).

1. On the top menu bar, click System Management ( ) > Communication > One Call > Audit Items
2. On the End of Day Audit Items: [Filtered by] Summary page, 
   1. Check the boxes for the tickets whose status you want to change
   2. In the upper right corner, in the dropdown list, choose the new status. The status changes to the new status

Use the Audit Item Details page to view Audit Item History of status changes, print the item, or make limited status changes.

1. On the top menu bar, click System Management ( ) > Communication > One Call > Audit Items

2. On the End of Day Audit Item Detail page, take these actions 

                                                                                                                

   Action	Description
   Print the item	Prints the item
   View details of the item	Goes to the Audit Item Detail page listing all the items in the audit
   View history of the item	Lists the statuses the item has had