Sorted by
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Notification for Drastic Change in Ticket Volume / Ticket Spikes
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Column Sorting within work items
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Locking Forms/Work Items
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Adding "First Note" as a feature/criterion to be able to report and filter on
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"Create Field Mapping" Button for Billing Adjudication on the Field Mapping Screen
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Damage Risk Data - Work Item Upload - Dates of Data Visible
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Ticket Map - External Map Quick Link
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Add functionality to add score and stop into the Risk Scoring.
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"Keywords" as a Field in Exports
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Callback Number Included on Positive Response to OCC