If you have performed a fresh install or update on the UtiliSphere or Workspace mobile application and you are unable to see tickets follow the instructions below.
Tap the three bar icon in the top left
Tap Settings
Tap More in the bottom left, and select sync items.
If tickets are assigned directly to you, you will want to have the "Assigned to Me" option turned on.
If tickets are placed into a folder and you work from that folder you will turn on the "In My Specific Folders" option. When you enable this option for the first time you will be brought to a screen that will allow you to enable any folders that you currently work from. You can always return to this selection by choosing "Select Folders" at the bottom of the screen.
Once you have selected all folders you work from, return to the work summary screen and perform a sync. Once the sync has completed you will choose the "Refine" option in the top right and choose the appropriate filter for the tickets you would like to display. The two primarily used filters are "Assigned To Me" and "My Folders"
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